Terms and Conditions
Website Terms and Conditions
Please read these Terms and Conditions carefully before using the www.tigsandmoo.com website
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Terms & Conditions
Tigs & Moo Natural Skincare (“www.tigsandmoo.com”) owns and operate this Website. This document governs your relationship with Tigs & Moo Natural Skincare (“www.tigsandmoo.com”) Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
By placing an online order with us, you confirm that the information you provide is true, accurate and complete in all respects.
Tigs & Moo Natural Skincare is a British company and as such all of our prices are in British Pounds Sterling (GBP).
You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and www.tigsandmoo.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software and Content
The intellectual property rights in all content (including photographic images) made available to you on or through this Website remains the property of Tigs & Moo Natural Skincare or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Tigs & Moo Natural Skincare and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
Terms of Sale
By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with Tigs & Moo Natural Skincare you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Tigs & Moo Natural Skincare retains the right to refuse any request made by you. If your order is accepted, we will inform you by email and we will confirm the identity of the party which you have contracted with. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to such changes.
(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Delivery costs may be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
You may pay using any of the methods specified in the payment section of the site. You confirm that the Stripe account, PayPal account, credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery.
Title to Goods
We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.
Risk of Loss
Risk in the goods will pass to you, only upon delivery to you.
We will deliver the goods in accordance with the delivery option selected by you during the order process. See delivery section of the site. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more parts. We do not accept any liability whatsoever for delayed delivery caused by any third party.
Acceptance of Goods
Upon receipt, you must inspect the goods. You will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods in accordance with the Returns Policy and Procedure. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected. If you have not received the entire order as detailed in the order confirmation email sent to you when an order is received, please contact Customer Care via email firstname.lastname@example.org
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Tigs & Moo Natural Skincare and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Tigs & Moo Natural Skincare’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
Disclaimer as to ownership of trademarks, images of personalities and third-party copyright
Except where expressly stated to the contrary, all persons (including their names and images), third party trademarks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with Tigs & Moo Natural Skincare and you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this Website are owned by the respective trademark owners. Where a trademark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Tigs & Moo Natural Skincare.
You agree to indemnify, defend and hold harmless Tigs & Moo Natural Skincare, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
Tigs & Moo Natural Skincare shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments by emailing email@example.com
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Tigs & Moo Natural Skincare. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by the owner of Tigs & Moo Natural Skincare.
Delivery & Returns Policy
UK Delivery Only
Products ordered and paid for Monday to Friday should be despatched within 2 business days, and delivered in 3-5 business days, unless otherwise noted. In certain circumstances they can take up to 7 days but you will be informed via email. Products ordered Saturday and Sunday should be despatched on the following Monday. We ship all orders through Royal Mail so please look out for the note if you are out.
After leaving our Tigs & Moo Natural skincare kitchen, Royal Mail typically delivers to you in 3-5 business days. We are happy to help you if you require faster delivery, please contact us to make special arrangements.
European and International Deliveries
Please contact us on firstname.lastname@example.org
If customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges. Please note that orders for Europe can take 3-5 working days and sometimes longer. For New Zealand & Australia 5-10 working days or longer to arrive. After they are shipped all orders must pass through customs and the time frame that this takes is totally out of our hands.
If you have any problems with your order, PLEASE contact us as soon as possible so that we sort it out for you. We would like to ensure all of our customers are happy and we will always try our best to resolve any issues that come up.
Please keep in mind that our Tigs & Moo Natural Skincare products are handmade and 100% natural so they tend to have variations from batch to batch (slight changes in colour or scent for example) however they all have an expiry date which is set from the date they are MADE, not OPENED.
*Damages: If you receive a damaged product or item, please contact us immediately at email@example.com
We will happily replace any damaged items provided they are reported within 24 hours of delivery.
Cancelations, Returns & Refunds
- You the Customer have the legal right to cancel your contract and therefore your order with us from the date that we have confirmed your order is on its way.
- We will happily offer a replacement or a credit note for certain circumstances within 7 days of purchase. Please send us an email with photos and information to firstname.lastname@example.org with any concerns about your purchase so we can work something out.
- Your happiness is our main priority and we will do what we can to ensure you love all of your Tigs & Moo Natural Skincare product purchases.
- To exercise the right to cancel, you must inform us of your decision to cancel this Contract in a clear statement by email to email@example.com
- You can return the Products, Goods in an undamaged, unwrapped, unused, unopened condition at your own expense.
- Tigs & Moo Natural Skincare will cover shipping costs for returns + exchanges that are the fault of us, but we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Tigs & Moo Natural Skincare. We advise that you return your goods using the Signed For delivery option with Royal Mail.
- We will refund you using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise, in any event, you will not incur any fees as a result of the refund.
- When returning the Products or Goods which have been cancelled, you must return the Products to 3c Orchard Way, High Wycombe HP15 6RF without delay and in any event not later than the seven days from the day on which you communicated to us your cancellation of the Products or Goods.
- The deadline is met if you send back the Products before the period of seven days has expired.
- You agree that you will have to bear the costs of returning the Products and or Goods.
- If the Products or Goods when received by you are Damaged or Faulty at the time of sale of those Products please return them within seven days of receiving them.
- In the event of Damaged or Faulty Products or Goods you will be offered an exchange or a full refund after we have received those returned Products or Goods.
- In the event of Damaged or Faulty Products or Goods at the time of sale we will pay in full any and all postage incurred by you.
- Nothing in these Terms and Conditions affects your statutory rights as a consumer.
- Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regards to your personal information.
- This website is not intended for children and we do not knowingly collect data relating to children.
- For the purposes of these Terms and Conditions:
a. Data Protection Laws means any applicable law relating to the processing of Personal Data, including, but not limited to the directive 95/46/EC (Data Protection Directive) or the GDPR.
b. GDPR means the General Data Protection Regulation (EU) 2016/679.
c. Data Controller, Personal Data and Processing shall have the same meaning as in the GDPR.
- Where you supply Personal Data to us so we can provide Products or Goods to you, and we process that Personal Data in the course of providing the Products or Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
a. Before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
b. We will only Process Personal Data for the purposes identified;
c. We will respect your rights in relation to your Personal Data; and
d. We will implement technical and organisational measures to ensure your Personal Data is secure.
How to contact us
- If there are any questions or concerns regarding these Terms & Conditions or the data collection practices outlined herein, please contact us as follows:
By Email: firstname.lastname@example.org
b. By Mail: 3c Orchard Way, High Wycombe HP15 6RF
- You are reminded not to send via unencrypted means (such as email) sensitive information such as passwords, credit card information etc.